Terms & Conditions

1. Introduction

Welcome to Lujo Piedra. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from Lujo Piedra. By accessing our website or placing an order, you agree to be bound by these Terms.

Lujo Piedra is a luxury tile distributor based in Blackburn, United Kingdom, specializing in premium marble, stone, onyx, and decorative tiles.

2. Definitions

• "Company" refers to Lujo Piedra
• "Customer" refers to any individual or business purchasing products
• "Products" refers to all tiles and related materials offered for sale
• "Services" refers to installation, consultation, and delivery services
• "Website" refers to the Lujo Piedra online platform

3. Orders and Payment

3.1 Order Placement

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

3.2 Pricing

All prices are quoted in British Pounds (£) and are exclusive of VAT unless otherwise stated. Prices are subject to change without notice but will be confirmed at the time of order.

3.3 Payment Terms

Payment is required prior to dispatch unless credit terms have been agreed in writing. We accept major credit cards, bank transfers, and approved trade accounts.

3.4 Quotes

All quotes are valid for 30 days from the date of issue unless otherwise specified. Quotes do not constitute a binding contract until accepted by both parties.

4. Delivery

4.1 Delivery Times

Delivery times are estimates only and not guaranteed. We will make reasonable efforts to meet stated delivery dates but are not liable for delays.

4.2 Delivery Charges

Delivery charges are calculated based on order value, weight, and delivery location. Charges will be confirmed at the time of order.

4.3 Inspection on Delivery

Customers must inspect all goods upon delivery. Any visible damage or discrepancies must be noted on the delivery receipt and reported to us within 24 hours.

4.4 Failed Delivery

If delivery cannot be completed due to customer unavailability or incorrect delivery details, additional charges may apply for re-delivery.

5. Returns and Cancellations

5.1 Order Cancellation

Orders may be cancelled up to 48 hours before scheduled delivery without charge. Cancellations after this time may incur restocking fees.

5.2 Returns Policy

Products may be returned within 14 days of delivery if unused and in original packaging. Custom or special order items are non-returnable unless faulty.

5.3 Defective Products

We will replace or refund any products found to be defective within 30 days of delivery. Proof of purchase and photographic evidence may be required.

5.4 Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or product defect.

6. Product Information

6.1 Natural Variations

Natural stone and marble products may vary in color, veining, and pattern. Such variations are inherent characteristics and not considered defects.

6.2 Samples

Samples are provided for color and texture reference only. Actual products may vary from samples due to the natural characteristics of the materials.

6.3 Product Images

Images on our website are for illustrative purposes. Actual products may differ in appearance due to natural variations and screen display differences.

6.4 Suitability

Customers are responsible for ensuring products are suitable for their intended use. We recommend professional consultation for specific applications.

7. Installation Services

7.1 Professional Installation

Installation services are provided by qualified third-party contractors. All installation work is subject to separate terms and warranties.

7.2 Site Preparation

Customers are responsible for ensuring installation sites are properly prepared and accessible before scheduled installation dates.

7.3 Installation Warranty

Installation workmanship is typically warranted for 12 months. Product warranties are separate and governed by manufacturer terms.

8. Warranties and Liability

8.1 Product Warranties

Products are covered by manufacturer warranties where applicable. Warranty terms vary by product and manufacturer.

8.2 Limitation of Liability

Our liability is limited to the replacement of defective products or refund of the purchase price. We are not liable for consequential or indirect losses.

8.3 Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control including natural disasters, strikes, or supply chain disruptions.

9. Intellectual Property

All content on our website including images, text, logos, and design elements are the property of Lujo Piedra or our licensors and are protected by copyright and trademark laws.

Unauthorized use, reproduction, or distribution of any content is prohibited without prior written consent.

10. Privacy and Data Protection

We are committed to protecting your personal data in accordance with UK Data Protection legislation (GDPR).

Customer information is collected and used solely for order processing, delivery, and customer service purposes. We do not share your data with third parties except as necessary to fulfill orders.

For more information, please refer to our Privacy Policy.

11. Dispute Resolution

11.1 Complaints

Any complaints should be addressed in writing to our customer service team within 7 days of the issue arising.

11.2 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. General Provisions

12.1 Amendments

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.3 Entire Agreement

These Terms constitute the entire agreement between Lujo Piedra and the customer regarding the purchase of products.